The story of the Norwegian customer who had here entire collection of books on her Kindle wiped carries on:
An Amazon Kindle user has had her account wiped and all her paid-for books deleted by Amazon without warning or explanation. She was informed by a customer relations executive that her account had been closed, all open orders had been cancelled and all her content had been removed, but has been unable to find out why.
Doctorow is quite right that what we’re talking about here is the territorial rights to a book.
...
More Suggested Content:
Amazon’s zapping of customer’s Kindle library shows why we need library-provided ‘content lockers’
October 22, 2012
From TeleRead
What if Amazon wiped out all your Kindle books and refused to let you open another account? I don’t know what if any sins a customer committed, but such an Orwellian scenario is said to have actually happened. No, I’m not just talking about the remote deletion of 1984, but rather the mysterious zapping of the customer’s entire Kindle library.
The most likely scenario here, as guessed at by BoingBoing, is that the Norwegian customer simply lived outside of the territories for authorized purchases.
Managing the New Customer Relationship: Strategies to Engage the Social Customer and Build Lasting Value
Engage!: The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure Success in the New Web, Revised and Updated
Design & Formats for Boosting Direct Mail Response
Variable Data Printing Case Studies
