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Publishing Is Broken, We're Drowning In Indie Books - And That's A Good Thing

August 15, 2012
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Three and a half years ago, I had an e-reader unwillingly thrust upon me.  I ignored it at first; shunned it.  Then one day I was packing for a long trip and it came on me in a flash that if I used the damned thing I wouldn’t have to limit myself to five pounds of books in my luggage. Since then I read more ebooks than physical books. I buy a lot more books, too. Last year I noticed that books were getting cheaper, but the writing was getting worse.
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In Managing the New Customer Relationship: Strategies to Engage the Social Customer and Build Lasting Value, you'll get chapters focusing on:
Managing the New Customer—and the New Customer RelationshipPlanning Relationships with Existing CustomersOne-Through-One: Engaging Social CustomersB2B RelationshipsCustomer AnalyticsAnd more!...

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