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Cover Story : Hitting a Moving Target

How do you optimize your present business while preparing for a constantly altering vision of the future?

April 2010 By James Sturdivant

Publishers are faced with strategy decisions like never before. As publishing options continue to grow and business models shift seemingly every few months with the introduction of new digital devices or growth of some external pressure, publishers must plan for the future while reacting to the present—a tough situation even without the need to deal with the effects of a down economy.

Given the current downturn, there is little room for making mistakes when it comes to investing precious funds in new ventures. Yet the right sort of investment is essential if publishers are to position themselves for a post-recession book market.

"The first rule of holes is to stop digging," says Mike Shatzkin, chief executive of Idea Logical Co., a strategic adviser to publishers and their trading partners. "The first concern is not the backlist. The first concern is to have creation properties in place today that mean that you won't be worried about 2010 books in 2013. So the first thing to do is to go to a digital workflow."

Once a digital workflow is in place, publishers must begin taking advantage of the opportunities it presents, Shatzkin says. While editors have always known to work with an eye to the end product, this now means encouraging authors to provide URLs for resource material related to their book topics, photos, videos and other multimedia. Publishers must put resources into place that anticipate emerging products such as enhanced e-books.

With so much focus on e-reader devices, there may be a temptation to move into device making, as Hearst recently has done with its Skiff e-reader. Shatzkin believes this is a bad idea.

"I don't think the publisher can create the technological or distribution infrastructure," Shatzkin says. "They never tried to own all the bookstores. I'm skeptical about whether content and audience machines, which is what publishers are, should become technology machines. They really don't know the business. … I would say just about the last thing they should do is create their own proprietary platforms or devices."

On the other hand, publishers must deal with a situation where they are less and less able to set the terms and conditions of distribution. With each successive new digital device, from the Sony Reader to the Amazon Kindle to the new Apple iPad, publishers have been forced into a reactive mode, scrambling to adapt to new capabilities and markets made possible by emerging technologies, while ceding key aspects of the business—such as pricing—to device makers or retailers.

 

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<P>“Blanchard is demanding. He won’t allow you to flip through this book, nod your head, and leave. If you’re in, you’re going to have to invest to get your rewards.” <BR><STRONG>--Chris Brogan</STRONG>, president of Human Business Works <BR><BR>“Social media isn’t inexpensive; it’s different expensive. The human effort required to do it right is significant, and not knowing precisely how social media helps your business and how to gauge that progress is a dereliction of duty. In <EM>Social Media ROI</EM>, Blanchard provides the missing playbook for sensible, sustainable, profitable social communication. It’s about time.” <BR><STRONG>--Jay Baer</STRONG>, coauthor of <EM>The NOW Revolution: 7 Shifts to Make Your Business Faster, Smarter, and More Social <BR></EM><BR>“<EM>Social Media ROI</EM> gets down to the heart of the matter: How will social communications positively impact my organizational goals? Olivier takes us through a journey starting from the start, creating a strategy to achieve objectives, and in turn, the means to measure return on investment. If you want to get serious about online communications, you can’t go wrong with <EM>Social Media ROI</EM>.” <BR><STRONG>--Geoff Livingston</STRONG>, author of <EM>Welcome to the Fifth Estate</EM> and <EM>Now Is Gone</EM> <BR><BR>“Olivier explains the intricacies of building a social media-influenced company for every layman to understand. It is important to understand reach, attention, and influence for social media ROI. This is the book to help with that understanding.” <BR><STRONG>--Kyle Lacy</STRONG>, principal at MindFrame (yourmindframe.com) and author of <EM>Branding Yourself <BR></EM><BR>“Ladies and gentlemen, the social media code has officially been cracked. In <EM>Social Media ROI</EM>, Blanchard reveals how companies can apply the massive power of social media to achieve equally massive results. Incredibly practical, yet supremely enjoyable, this book offers a clear roadmap to growing your revenue in the dizzying world of tweets and retweets, likes and shares, connections and comments.” <BR><STRONG>--Sally Hogshead</STRONG>, author of <EM>Fascinate: Your 7 Triggers to Persuasion and Captivation</EM> <BR><BR>“If you know Olivier, you know he goes beyond the bullshit. He ‘gets it.’ This book will put you in the mindset to successfully plan and achieve real business objectives with social media. It’s a hard fact that good business decisions depend on real results. Olivier avoids the fluff with clear-cut ideas that will help you produce results.” <BR><STRONG>--Brandon Prebynski</STRONG>, social media strategist <BR><BR><STRONG>Use Social and Viral Technologies to Supercharge Your Customer Service! <BR></STRONG><BR>Use this book to bring true business discipline to your social media program and align with your organization’s goals. Top branding and marketing expert Olivier Blanchard brings together new best practices for strategy, planning, execution, measurement, analysis, and optimization. You will learn how to define the financial and nonfinancial business impacts you are aiming for--and achieve them. <EM>Social Media ROI</EM> delivers practical solutions for everything from structuring programs to attracting followers, defining metrics to managing crises. Whether you are in a startup or a global enterprise, this book will help you gain more value from every dime you invest in social media. </P> Social Media ROI

“Blanchard is demanding. He won’t allow you to flip through this book, nod your head, and leave. If you’re in, you’re going to have to invest to get your rewards.”
--Chris Brogan, president of Human Business Works

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