The Point of No Returns
The industry explores alternative models for reducing returns. Where will it lead?
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HarperStudio President Robert Miller sounds a cautious tone when discussing the potential for expansion of the model. “The slowdown in the economy has made retailers a little more hesitant about inventory risk, and we’ve realized that we need to offer a choice between returnable and non-returnable,” he says. “I’m still hoping that more booksellers will come on board; so far we have a commitment to go non-returnable from Borders.”
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James Sturdivant
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