Ed Tenthoff

Ed Tenthoff, vice president of publishing Technology for Pearson Education; Fran Toolan, president of Quality Solutions; and David LaFauci, vice president and CIO of Courier Corporation, recently discussed the value of planning, information and time-saving initiatives with the editors of BookTech the Magazine. BTM: How would you define supply chain management (i.e., from the perspective of publisher, printer or technical services provider)? Tenthoff: A mutual understanding of requirements versus capabilities that then leads to the ability to maximize efficiencies and minimize conflicting goals. Toolan: From the perspective of a technical services provider, I would define supply chain management as the ability of