“For example,” she says, “in ‘travel,’ not only do we have a thoughtful and wide selection of books, but we also have a computer kiosk … where customers can research trips, get specific trip recommendations, view expert video commentaries on travel, and even book a full trip right there in our store.”
SPECIAL REPORT: The Transforming Booksellers’ Landscape
“For example,” she says, “in ‘travel,’ not only do we have a thoughtful and wide selection of books, but we also have a computer kiosk … where customers can research trips, get specific trip recommendations, view expert video commentaries on travel, and even book a full trip right there in our store.”