COO Beth Ford talks about the importance of having the proper metrics in place.

By Peter Beisser

One of the other things I’m focused on with the head of [human resources] is to come up with a competency appraisal. We want to focus on training to develop metrics. I’m a big believer in measuring performance, disseminating the appropriate info to different levels of managers to make sure we develop folks, and that they have full knowledge of what’s going on in this business. …

Peter Beisser is a regular contributor to Book Business. He previously was the managing editor of several North American Publishing Co. titles and has written extensively about the publishing industry.