The Corner Office: Publishing Outside the Box
Hayes spoke with Book Business about how she fosters a corporate culture of innovation, and how Harlequin is cutting costs and generating revenue by approaching publishing with a fresh perspective.
● What is your approach to fostering an innovative corporate culture?
Donna Hayes: Innovation is part of our DNA. … We designed a set of [six] guiding principles. … One of [them] is “Innovate—Continue to Raise the Bar.” Continually create new and innovative products that appeal to our customers’ needs. Find better, faster, cheaper and smarter ways of doing things, and execute [them]. Take the calculated risk that drives improvement. We have established a culture that encourages and rewards this kind of thinking. It keeps us relevant, current and ahead of the trends. … Anyone who works here really believes in it. … People understand coming through the door that’s part of what’s expected of them, and it works. …
- Companies:
- Harlequin