How to Deal with Problems at Your Printer
If reprinting is the only acceptable resolution, that should be clearly and firmly communicated early on. Further, a problem not significant enough to justify reprinting does not mean the publisher shouldn't be compensated.
When a production error results in a book that is saleable, but falls below the publisher's established quality standard and the printer is at fault, a discount to the publisher is justified and should be expected.
Conversely, some problems annoy only the editor and artists, but have zero impact on the quality of the product. A production credit might still be warranted, but it should be in proportion to the scope of the error.
Steve Johnston is purchasing manager for The National Underwriter Company, Erlanger, Ky. He can be reached at SJohnston@NUCO.com