How to Deal with Problems at Your Printer

If reprinting is the only acceptable resolution, that should be clearly and firmly communicated early on. Further, a problem not significant enough to justify reprinting does not mean the publisher shouldn't be compensated.

When a production error results in a book that is saleable, but falls below the publisher's established quality standard and the printer is at fault, a discount to the publisher is justified and should be expected.

Conversely, some problems annoy only the editor and artists, but have zero impact on the quality of the product. A production credit might still be warranted, but it should be in proportion to the scope of the error.

-Steve Johnston

Steve Johnston is purchasing manager for The National Underwriter Company, Erlanger, Ky. He can be reached at SJohnston@NUCO.com