Best Practices in Fulfillment and Distribution
How do you handle returns?
Kain: Again, being a very small publisher, we’ve found our own strategic way to deal with returns. One part of that strategy is to avoid having too many returns to begin with.
What advice would you offer others on the best practices of warehouse fulfillment and returns?
Kain: I learned something recently that small publishers can benefit from, and that is to approach a wholesaler with their own terms.