Tips for E-Commerce Solution Shopping
Pleasing your customers with Automated, high-speed service
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Jim Calder
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According to Lee Pierce, vice president of sales at The Media Services Group Ltd., which provides publishing software for books and magazines, an online solution should enhance customer service. “Whether you’re a publisher or a distributor, your business can increase revenues by improving customer and author loyalty through the use of the best and most useful tools for them to do business with you,” Pierce says. “Operating costs decrease, customer care is easier, making life easier for you, your staff, your customers and authors.”
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- Companies:
- American Lawyer Media Group
- Arbor Books
- BC Decker
- BNA
- BookStream
- CCH Australia
- Corinthian Books
- CyberWolf Inc.
- Datasystem Solutions Inc.
- Dydacomp
- Elsevier Health Sciences
- EMeta
- Fast
- Financial Times
- Global Turnkey Systems
- GoEmerchant
- Greenwood-Heinemann Publishing
- HarperCollins
- Himalayan Institute
- International Bible Society
- International Business Systems
- InterVarsity Press
- IPRO Business Systems/iPub
- IPub
- Klopotek
- Klopotek International North America
- Kutztown Publishing Company
- Liberty To The Captives Publications
- McGraw-Hill Cos.
- Morse Data Corp.
- Overdrive Inc.
- Pearson Education
- Penguin Group (USA)
- PubEasy
- Publishing Co
- PubNet
- Scholastic Inc.
- Source Media
- Sparkplug Press
- Springer
- The British Library
- The Media Services Group Ltd.
- Trilogy Enterprise Systems
- Tyndale House
- University of Arkansas Press
- University of California San Diego
- Vista International
- Wolters Kluwer
- Yankee Publishing
- Places:
- North America
- United States
Jim Calder
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