The legal controversy over Apple's efforts to use the agency model when selling books directly to its consumers offers a good opportunity to examine the benefits and costs of adopting that approach, both for online retailers and their customers. Does the agency model of selling online harm consumers — and society in general — by raising prices for numerous products, not just for e-books? Or might the agency model offer significant, if often overlooked, economic and social benefits over the wholesale model for manufacturers, retailers and the general public?
The staff of Zagat Survey LLC consisted of just Tim and Nina Zagat when the pair first set off in 1979 to compile restaurant reviews contributed by their friends to help create the first of their popular restaurant guides. The book series since has become virtually synonymous with dining, and the staff consists of 110 full-time employees, plus local editors in more than 70 cities around the globe. Tim Zagat, the CEO of Zagat Survey, faces the same challenges that other publishers do as his company prepares to face the opportunities and challenges that digital content delivery creates. What are the biggest challenges you