Cody Jackson

Over the years, we've pointed out repeatedly a massive Achilles Heel for Google: its often dreadful customer service. Trying to communicate with Google can often be like facing a giant white monolith, rather than any sort of human being. More recently, we've been concerned about Google's willingness to be overly aggressive in "enforcing" copyright, in an effort to keep Hollywood (and Hollywood's supporters in government) off its back. Combine those two issues, and you've got quite a story... such as the one from Techdirt reader Cody Jackson.