Marie Toulantis

The nation’s largest book retailer, Barnes & Noble Inc., recently announced that its Web site (www.BN.com) received the No. 1 rating in customer satisfaction in the entire e-commerce category of 200 companies, according to the American Customer Satisfaction Index (ACSI). The rankings were released by the University of Michigan and its partner ForeSee Results.  This is the third consecutive year that BN.com has received the top rankings for customer satisfaction in this annual survey of more than 65,000 consumers nationwide. “Providing our customers with the highest quality service in all aspects of their interactions with us is the No. 1 priority at Barnes &