A year ago, Ideals Publications (www.IdealsPublications.com)—a Nashville, Tenn.-based division of Guideposts that publishes 100+ titles annually for children and adults—was operating, as many publishers do, under a paper-based inventory management and distribution system that involved order-faxing and a returns-handling system that could sometimes take weeks. Last July, however, Ideals began working with a new distribution company that had a new warehouse management system in place, called IRMS, to automate inventory management and returns processing. Today, Ideals’ order- and returns-management process is paperless, and its inventory levels are more accurate and visible to them in real-time. Returns are in the door and back in active

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