Thanks to Nate at The Digital Reader for alerting me to some reports from dissatisfied Canadian customers alleging that Amazon is trying to force them them into leaving the Kindle store now that Amazon.ca has launched its own storefront. From his write-up: “Over the past couple days several of those readers have reported that many [...]
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Managing the New Customer Relationship: Strategies to Engage the Social Customer and Build Lasting Value
Engage!: The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure Success in the New Web, Revised and Updated