How Will RR Donnelley’s Recent Acquisitions Affect Book Publishers?
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According to Frye, previous Donnelley mergers were initially met with an exodus of clients, many used to more “personable service from smaller printers,” but that Donnelley proved itself with successful management of the new acquisitions.
“[Donnelley] has one of the [least] customer-friendly contracts,” he says. “You have to deal with a lot of lawyers. It’s very frustrating and intimidating. What’s happening, in my opinion, is the plants in Banta and Perry Judd’s will continue to run with a new owner. How are they going to be affected by that owner? I think we’ll see a shaking out of people that don’t want to be Donnelley customers. Those who don’t panic will be in a better situation.”
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Peter Beisser
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