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It is entirely possible to gather usage data without sacrificing patron privacy. Our team at BiblioLabs made a conscious decision not to require any personal data and any patron can be completely anonymous. While certain personalization features may require a username, that name does not need to be associated with an individual. We also always force encryption of all communications end-to-end. Lastly, any personal data that might be voluntarily provided (patrons often want to provide an email address for functions such as support or password resets) have an additional layer of encryption when stored "at rest" in our databases.
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Andrew Roskill
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