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The sales revenue from WB's online service grew more than three times during the past year, Ross reports. "We don't see a huge increase necessarily in e-commerce as much as a sales increase from our online service, World Book Online," he muses. "That's our jewel."
"The question," he continues, "is, what's the right business model that will allow us to get the revenues we need to continue to put the quality we expect into the product."
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