Glatfelter Launches Customer-Focused Service Program
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Under the new program, Glatfelter guarantees shipment within seven days of placing the order and eliminates trim requirements, says Dante Parrini, senior VP and general manager of York, Pa.-based Glatfelter. Trim requirements previously ranged from 75 inches to 88 inches for a large trade-book paper order, and 135 inches to 143 inches for environmental papers. The new service program coincides with a restructuring plan that includes cutting back on staff, improving product mix and increasing operating flexibility.
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