Publishers at The E-Book Starting Gate
Digital rights management clearinghouse/back office services provider Reciprocal
Reciprocal handles the intricacies of rights tracking and enforcement for publishers. Functions include transaction processing, which can extend to subscription and license management; customer service management including dispute resolution (for example, what happens when the buyer's computer crashes and he loses the book he bought); and royalty payment reporting. Reciprocal relies on its own Digital Clearing Services software. Publishers setting up a relationship with Reciprocal can also implement DRM technologies from companies that Reciprocal has partnerships with, including Adobe, Intertrust, Microsoft, Preview Systems, and Xerox.