Working Toward the Point of No Returns: Chelsea Green Publisher and President Margo Baldwin on the company's Green Partners program.
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… Our business with our Green Partners is up something like 80 percent over the business that we were doing before. I would say that's definitely a win-win situation.
Extra: Do you hope to do away completely with returns?
Baldwin: … Would we like to see our direct retail go nonreturnable? Sure. … The biggest thing is how you would be able to do business with a national chain. Amazon is already nonreturnable. Most of the key independents are nonreturnable. You're really talking about the last remaining segment of the retail sector—the national chain.
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- Companies:
- Amazon.com
- Green Press Initiative
Peter Beisser
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