Barnes & Noble.com Ranked No. 1 in E-Commerce Customer Satisfaction, According to Survey
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www.BN.com<%2Fa>)%20received%20the%20No.%201%20rating%20in%20customer%20satisfaction%20in%20the%20entire%20e-commerce%20category%20of%20200%20companies,%20according%20to%20the%20American%20Customer%20Satisfaction%20Index%20(ACSI).%20The%20rankings%20were%20released%20by%20the%20University%20of%20Michigan%20and%20its%20partner%20ForeSee%20Results. %20This%20is%20the%20third%20consecutive%20year%20that%20BN.com%20has%20received%20the%20top%20rankings%20for%20customer%20satisfaction%20in%20this%20annual%20survey%20of%20more%20than%2065,000%20consumers%20nationwide.%20“Providing%20our%20customers%20with%20the%20highest%20quality%20service%20in%20all%20aspects%20of%20their%20interactions%20with%20us%20is%20the%20No.%201%20priority%20at%20Barnes%20%26%0D%0A%0D%0Ahttps%3A%2F%2Fwww.bookbusinessmag.com%2Farticle%2Fbarnes-andamp-noblecom-ranked-no-1-e-commerce-customer-satisfaction-according-survey-48427%2F" target="_blank" class="email" data-post-id="4703" type="icon_link">
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The ACSI claims to be the only uniform, national, cross-industry measure of satisfaction with the quality of goods and services available in the United States. ACSI’s partner for the study, ForeSee Results, specializes in online customer satisfaction management and converting satisfaction data into user-driven Web-development strategies.
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