How to Deal with Problems at Your Printer
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When a production error results in a book that is saleable, but falls below the publisher's established quality standard and the printer is at fault, a discount to the publisher is justified and should be expected.
Conversely, some problems annoy only the editor and artists, but have zero impact on the quality of the product. A production credit might still be warranted, but it should be in proportion to the scope of the error.
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