Jacobson recommends establishing preset "rules" to cut the steps necessary to process returns. As each book is scanned upon arriving in the warehouse, Bookmaster's system will recommend what action to take based on the condition of the book and other product-specific criteria. Rules can also be set up to govern the time frame for returns (typically up to 12 months), order of return (usually a "first in, first out" rule whereby customers are credited using the price of the oldest invoice within the allowable returns window) and percentage of books sold that can be returned.
Cover Story: Rethinking a World With No Returns
Jacobson recommends establishing preset "rules" to cut the steps necessary to process returns. As each book is scanned upon arriving in the warehouse, Bookmaster's system will recommend what action to take based on the condition of the book and other product-specific criteria. Rules can also be set up to govern the time frame for returns (typically up to 12 months), order of return (usually a "first in, first out" rule whereby customers are credited using the price of the oldest invoice within the allowable returns window) and percentage of books sold that can be returned.