Gromling contracts with distributor Independent Publishers Group (IPG), whose sales and fulfillment services allow the publisher to bypass returns processing, accounting/inventory adjustments and reselling damaged books through Amazon or its own website—an onerous process for a small operation. "It's where I am after beating my head against the wall for way too long," he says.
Cover Story: Rethinking a World With No Returns
Gromling contracts with distributor Independent Publishers Group (IPG), whose sales and fulfillment services allow the publisher to bypass returns processing, accounting/inventory adjustments and reselling damaged books through Amazon or its own website—an onerous process for a small operation. "It's where I am after beating my head against the wall for way too long," he says.