The Corner Office: How Hachette Book Group Measures Success
COO Beth Ford talks about the importance of having the proper metrics in place.
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I [also] try to look at the major [spending] categories. What are the things—in the order of magnitude that can improve our bottom line—that are important to our customer and internally? … Then I sit with the heads of the departments, and see what their metrics are and how they approach their business. I like to [identify the trends] in their cost elements. I assess to see if that [department] needs some change or if there’s opportunity for improvement.
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Peter Beisser
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