Special Report: Today’s Global Sourcing Market
A critical look at what publishing projects are being sent overseas, which countries have a stronghold on which services, today’s limitations and where the market is headed.
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Craley says she ended up dropping a vendor because it did not have a representative in the United States. “An issue coming up might take two days to resolve,” she says, ”which is why you need someone in the States who has direct contact with facilities in China.”
“Communication sometimes winds up to be the deciding factor in choosing a vendor, all other things being equal,” agrees Collins. “We want to ensure a smooth ride—good customer service, a quick response and solutions to problems without dragging it out of them.”
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James Sturdivant
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