HarperCollins' Web site was developed in conjunction with a Web production company about one-and-half years ago, explains Khazaei. Since then it's been a work in progress, "as any good Web site should be in this day and age," he observes, "and that will continue to be the case."
"I think that having a good Web producer is critical," observes Khazaei. "Somebody who has not only visual skills--graphic arts skills--but somebody who can approach the Web site from the understanding of the user interface ... which is not just about layout, but also about functionality." Combining a good sense of design "in the broadest sense" with a range of skills--graphic arts, design, technological skills--is crucial, he remarks. "And I think it's important to be up-to-date with the most current tools, whichever they are, and also to be up-to-date with what are the emerging practices in terms of usability on the Web."