Goldstein noted that these models can be utilized by firms of any size, prioritizing in any order a vendor’s value proposition of service, quality and price. Clearly, for a firm the size of HMH, benefits from economies of scale are a paramount goal, and price, service and quality become the ranking order—even while demanding top performance for all three.
- People:
- Howard Goldstein

Eugene G. Schwartz is editor at large for ForeWord Reviews, an industry observer and an occasional columnist for Book Business magazine. In an earlier career, he was in the printing business and held production management positions at Random House, Prentice-Hall/Goodyear and CRM Books/Psychology Today. A former PMA (IBPA) board member, he has headed his own publishing consultancy, Consortium House. He is also Co-Founder of Worthy Shorts Inc., a development stage online private press and publication service for professionals as well as an online back office publication service for publishers and associations. He is on the Publishing Business Conference and Expo Advisory Board.