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Q: What do you expect of people that work for you?
A: I like to give my staff a lot of freedom to do what they need to do to get the job done, but they also know that if they have any questions or are not sure how to pursue a certain course of action I am available for discussion.
I want to encourage them to think independently; I want to encourage them to be problem solvers, to think of more than one avenue. I want them to realize that we are a service department. We service the editors, the art directors, the sales and marketing people -- even the warehouse people. We are a central area for information on where a book is, whether it's a first print or a reprint, and industry changes or advances in technology.
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