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BENEFITS OF THOMSON WEST'S NEW ORDERING SYSTEM
Some specific benefits of the new online collateral ordering system, noted by Arlene Berensen, technology lead at Thomson West:
1. The turnaround time between when sales representatives request printed materials and when they have them in-hand has been reduced to 48 hours. Previously the turnaround time varied widely depending on the complexity of the order and the current workload in the creative services department. In was not unusual for orders to take more than a week or even a few months to be designed and produced.
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