Best Practices in Fulfillment and Distribution
Penguin Group (USA) handles fulfillment and distribution for a number of other publishers, including Reader’s Digest, The Overlook Press, Library of America, The Monacelli Press and Highbridge Audio.
What kind of system do you currently use for warehouse fulfillment and returns?
James Clark: Penguin Group PGI ships adult hardcover and juvenile titles from Kirkwood, N.Y. Returns … are also handled at this location. Trade paperback and mass market titles ship from Pittston, Pa. DK [Dorling Kindersley, also a Pearson company] titles ship from the Lebanon, Ind. warehouse operated by [sister company] Pearson Education.