Best Practices in Fulfillment and Distribution
BB: How do you handle returns?
Clark: We try to handle the books as little as possible. A returns processor initiates the credit memo and inducts the books into a sorter. The sorter feeds a carousel, which accumulates full cases of those titles we need to restock. Remaindered titles and books destined for ‘mixed hurt’ [the damaged pile] are channeled via conveyor to a separate build area [for packaging and shipping].