Best Practices in Fulfillment and Distribution
Interviews with industry executives about how they handle challenges in fulfillment and returns.
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BB: How do you handle returns?
Clark: We try to handle the books as little as possible. A returns processor initiates the credit memo and inducts the books into a sorter. The sorter feeds a carousel, which accumulates full cases of those titles we need to restock. Remaindered titles and books destined for ‘mixed hurt’ [the damaged pile] are channeled via conveyor to a separate build area [for packaging and shipping].
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Sharon R. Cole
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