Best Practices in Fulfillment and Distribution
Interviews with industry executives about how they handle challenges in fulfillment and returns.
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This leads to our second largest challenge, which is the attempt to get all flows in the warehouse through a formal system and to minimize procedures outside our system.
For instance, if we receive a product to scan and notice it is damaged, then what? The undesirable thing to do is to set it aside and deal with it manually when sending [returns] back to the publisher. A good way is to get the system to handle exceptions automatically ….
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Sharon R. Cole
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