Best Practices in Fulfillment and Distribution
Long: Clearly, the biggest challenge … is that they are received in erratic form with no real pattern or predictability. It is our job to translate this chaos back to order.
At each of our distribution centers, we operate returns areas where returns are processed, and books and other products are neatly returned to inventory or identified as ‘hurt’ items. We keep returns staged by the day they are received, and we operate on a FIFO [first in, first out] basis. Our goal is to process returns in no more than two to three days.