Best Practices in Fulfillment and Distribution
Interviews with industry executives about how they handle challenges in fulfillment and returns.
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… We have the ability to perform some minor repairs to books based on our knowledge of book manufacturing. In one of our distribution centers, we have a separate area to handle high-volume negative-option book club returns. Here we handle primarily the returns of books, DVDs and videos, and provide our customers with information on the returns we process so they can more effectively market their product.
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Sharon R. Cole
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