Supply Chain Management
Improving communication as your books move from manufacturing through to the customers’ hands can make a big difference in your bottom line.
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Once connected, data validation and exception management (the ability to verify orders and correct errors quickly) become critically important. This is where universal work lists and task managers, such as those used by AMG and Elsevier, become important. Quickly identifying and fixing problems is essential, whether on the production end (flagging font incompatibility, for instance) or in shipping (mismatched invoices and payment errors). This works best with an automated process that cues the right person to immediately interact with the system.
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James Sturdivant
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