Today's Retail Scene: Are You Prepared to Compete?
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“They see [customer loyalty] as their future,” Donohue says of distribution and retail partners.
He notes Amazon’s customer-friendly shopping experience as another key to Amazon’s success. “So for us in S&T Books group, we are focused on providing that experience for our Focal Press customers, because these are people who buy a lot of books from us, they know us, it’s a community of people, they follow us on YouTube, Facebook—and so for us, that’s the area we are going to focus on to provide a direct experience for our customers,” Donohue says.
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James Sturdivant
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