No More Big Squeeze
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But the emphasis is not exclusively on cost containment, cutting, and technology investment. Book publishers and manufacturers are coordinating their technological strides with their indispensable human assets.
Take R.R. Donnelley, which optimizes its operations using a process called 'continuous improvement'. The process started four years ago when Donnelley implemented its own 'Six Sigma' program, using trained statisticians to gain greater insight and control of its processes, to ultimately improve efficiency, says book group president Lane.
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